Smile High Club™ Terms of Use Agreement

Introduction and Acceptance of Terms

Welcome to the online home of SmileHighClub.uk, a website operated by Smile High Club. This Agreement outlines the binding terms for your use of our Site and services. By interacting with the Site, registering, or using our Services in any way, you agree to comply with all terms and conditions set forth here. If you disagree with any part of this Agreement, we kindly ask that you refrain from using our Site and Services.

Privacy and Data Protection

Your personal data is incredibly important to us. We handle all information in line with our comprehensive Privacy Policy, which governs our data collection, use, and protection practices. We strongly encourage you to review both this Agreement and our Privacy Policy to understand our commitment to safeguarding your privacy.

Changes to the Agreement

We reserve the right to update or modify this Agreement at any time without prior notice. The latest revision date will always be listed at the top of this page. By continuing to use the Site after such changes, you agree to accept the updated terms.

Live Chat and Virtual Consultation Services

To provide the best customer experience, we offer live chat, virtual consultations, and ongoing support. Any personal data shared during these interactions is protected by strict data privacy protocols. Data collected before registration is not retained, ensuring your privacy is upheld.

Suspension or Termination of Services

Failure to comply with the terms of this Agreement may result in the suspension or termination of access to our Services. Such actions may occur without prior notice and may be taken in addition to other legal remedies available. We aim to provide notice where possible, along with an opportunity to respond.

Ownership and Intellectual Property

All content and materials on the Smile High Club website are owned or licensed by us. This includes text, graphics, logos, images, and other elements of the site. All of this content is protected by copyright, trademark, and other intellectual property laws.

Content "As Is"

The content on the Site is provided "as is" without any warranties, either express or implied. You use the Site at your own risk, understanding that there may be errors, omissions, or outdated information. We reserve the right to modify, update, or remove content without prior notice.

Your Responsibilities

As a Smile High Club user, you agree to use our Site responsibly. This includes providing accurate and up-to-date information, following applicable laws, and interacting with respect. Misuse of our Site, unauthorised access, or exploitation of our Services will not be tolerated and may result in legal action.

Non-Commercial Use

The services and content provided through Smile High Club are intended solely for personal use. You may not engage in commercial activities such as reselling, advertising, or distributing our Services or any Site content without our written consent.

Eligibility and User Responsibility

Our services are intended for individuals 18 years or older. If you are under 18, you may use the Site only with the consent and supervision of a parent or guardian. You are responsible for ensuring you meet these age requirements and for any consequences that may arise.

Delivery and Ownership of Products

Products are shipped "FOB Origin," meaning the risk of loss transfers to you once the product is handed over to the carrier. You will gain ownership once full payment is received. Impression kits are non-refundable after dispatch unless you are deemed unsuitable for treatment. Customers are responsible for ensuring they receive and safely use the products once shipped. Lost or damaged products after delivery will not be replaced free of charge unless due to our error.

Clear Aligners Pricing and Payment

The full price for your aligners is £745, and payment can be made via all major credit/debit cards (PayPal is only accepted for impression kits). You may choose to pay in full or in three monthly instalments of £280 each. Aligners will be shipped in instalments, with the final set sent after the last payment. Please note that insurance is not accepted for aligner purchases. A late payment grace period of three days is offered, after which the full remaining balance is due immediately, along with a £99 administrative fee.

Refunds and Adjustments

Once your aligners are in production, they cannot be cancelled or refunded unless defective. We will assist with remakes or refinements if needed, but failure to follow instructions or maintain a clean bill of dental health may affect treatment outcomes. If aligners are lost or damaged, replacements are available at a charge of £39 per aligner. If you have issues with your aligners, please notify us within one week of receipt.

Disclaimer of Warranty and Limitation of Liability

The Smile High Club Site and Services are provided on an "as-is" basis. We make no guarantees regarding the availability, security, or reliability of the Site or Services, and are not liable for any indirect, incidental, or consequential damages arising from your use of our services.

Communication Consent

By using our Site, you consent to receiving electronic communications from us, including emails and notifications related to your orders and account. These communications are legally binding.

Dispute Resolution

Any disputes arising from this Agreement should first be resolved through negotiation, and if unsuccessful, via arbitration under the rules of the International Chamber of Commerce. Clients agree not to initiate chargebacks for any payments unless they have fully read and understood these terms. Any chargeback initiated without proper cause will result in a £199 administration fee.

Complaints Procedure

If you have concerns or complaints, please contact us at hello@smilehighclub.uk. We strive to acknowledge all complaints within 2 working days and provide a resolution within 7 working days.

Governing Law

This Agreement will be governed by the laws of England and Wales. Any legal action or dispute will be resolved under the jurisdiction of these laws.

Trademark Notice

All trademarks, logos, and branding on our Site are the property of Smile High Club or their respective owners. These may not be used without prior written consent.

User Content

By submitting content to Smile High Club, such as photos, reviews, or messages, you grant us the right to use, reproduce, and distribute this content for marketing purposes and business operations.

SMS Terms and Conditions

If you opt to receive SMS messages from us, you consent to receiving marketing and service updates. Standard message rates may apply, and you can opt-out at any time. This is in line with our commitment to privacy as outlined in our Privacy Policy.